A few months ago, ROK Mobile announced that it had discontinued plans under two of its MVNOs, Verizon and Sprint. Instead, it offered services under AT&T’s network. A few days after the post, a representative for the MVNO reached out and corrected that the company is still available across the three wireless networks. The representative has promised that they will be announcing a new strategy with regards to its distribution approach.
This clarification, however, seems to be trumped by today’s news.
Earlier today, there have been reports that ROK Mobile has lost its MVNO agreement with Verizon. Initially, users thought the issue was an outage problem. But after trying to get in touch with ROK Mobile, it looks like there is no luck of getting through to the customer service with their lines being busy.
According to Wildcat Prepaid Wireless, “Verizon contacted Rok mobile and advised them they could no longer use their towers and shut them off as of around noon today. Most people can receive calls but can not make calls.“
The information was supplied to them by another dealer, who was able to speak to a ROK Mobile representative.
If this is the case, it could mean that ROK Mobile customers will have to switch to a new carrier. But the MVNO should be reimbursing its customers directly.
Right now, that’s all the information available with regards to this issue. It’s unclear whether the problem affects ROK Mobile customers under Verizon’s network or if it includes customers under AT&T and Sprint’s networks as well.
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