Earlier in the year, ROK Mobile announced that it will no longer be offering plans under Sprint’s network. So when ROK customers under Verizon‘s network could not make any calls so suddenly, it worried a lot of customers.
As it turns out, ROK Mobile lost its MVNO agreement with Verizon; which left many of its customers stranded without cell service. While this happened a month ago, there are new developments for users who continued to use their Sprint-based plans under ROK Mobile.
According to a forum user on HowardForums, there is some unusual activity ongoing at ROK Mobile. After speaking with the MVNO’s customer service, he was told that those under their defunct Sprint-based plans only have until 12AM EST on Aug. 31st to switch to a new provider. Otherwise, you could be one of the many ROK customers who lose service without any warning.
This means that you have to port out of the MVNO as soon as possible. You will need to have your PIN and account number with you. Your PIN is the last four digits of your phone number. Meanwhile, your account number is your phone number + area code.
Now that ROK Mobile no longer has an MVNO agreement with Verizon and Sprint, its customers under AT&T-based plans couldn’t help but worry about the fate of their service as well. While there are those who say ROK Mobile will continue operating as an exclusive AT&T MVNO, the forums don’t share the same sentiment.
One of our readers sent a tip that ROK Mobile is no longer taking on new AT&T customers. This information is not yet available on the company’s website but it’s very likely that these customers are next to get the boot. Rumors are saying that Red Pocket Mobile is in the works of acquiring ROK Mobile.
Whether or not the circulating rumor is true and there is a cause for customers under ROK’s AT&T-based plans to worry, one thing is for sure: The company’s indifference towards its customers is upsetting. It’s a horrible way to do business, especially in an industry such as this.
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